Customer Service | Bajaj Allianz General Insurance

Message from Head of Customer Experience

Dear Customer,

Thank you for placing your trust in us.

Bajaj Allianz General Insurance has always been known as a forward looking customer centric organization. We take immense pride in the spirit of service and the culture of keeping customer first in our scheme of things.In order to provide you with top-notch service on all fronts, we have provided you with multiple platforms via which you can always reach one of our representatives.

Level 1

You can call us on our Toll Free No. 1800 209 5858 or mail us on, and we will be happy to help you out.

Level 2

To make sure that we are always listening to our customers, we also have the following channels for customers to engage with us:

We have a large branch network across India with a dedicated servicing team to help you meet your service needs.

Level 3

It is our constant endeavor to resolve customer's concerns promptly. In case you are not satisfied with the response given to you by our team, you may write to our Grievance Redressal Officer Mr. Rakesh Sharma  at

Level 4

We make efforts to keep our communication complete and provide solutions that are satisfactory, however, if you are still not satisfied with the solutions provided, or have some feedback for us, write to me directly at

Please allow our service network sufficient time to work on your concern.We believe in a 'Relationship Beyond Insurance' and I assure you that every employee of this company stands firmly with this promise.

Warm Regards,

Ankit Goenka
Head, Customer Experience

If after having followed level 1, 2, 3 and 4 your issue remains unresolved, you may approach the Insurance Ombudsman for Redressal. Kindly find your nearest Ombudsman office at click here

Our Services

Contact Details

Any Landline / Mobile :

1800- 209- 0144 / 1800- 209- 5858 / 1800- 102- 5858 / 020-30305858

For 24x7 Roadside Assistance :
(Applicable for Bajaj Allianz customers, who have opted for this feature in their Car Insurance policy).

E-mail :