Sales: 1800-209-0144 Service: 1800-209-5858

General Insurance Claim Assistance

Motor Insurance

Car and Two Wheeler Insurance Claim

Step 1: Register your claim

Option A: To register your claim online, please click here.

Option B: To register your claim on the phone, please dial our Toll Free Number: 1800-209-5858

You will need to provide:

  • Contact number
  • Engine and Chassis Number
  • Accident date and time
  • Description and location of the accident
  • Vehicle inspection address
  • Km. reading

Once the claim is registered, the customer support executive will provide you with a Claim Reference Number. You will be updated through SMS at every stage of the claim OR you can call on our Toll Free Number and quote the Claim Reference Number to know the status of your claim.

Note: To avail 24X7 roadside assistance, please dial our Toll Free Number 1800-103-5858 from your phone. This is applicable for Bajaj Allianz customers, who have opted for this feature in their Car Insurance policy


Step 2: Send your Vehicle for Repair

In case of an accident: Take your vehicle to the garage (if movable) or have it towed to avoid further damage.

In case of a theft claim : File a police complaint immediately in writing and inform us on our Toll Free Number. If your vehicle isn't found within 90 days, ask the police to issue you a Non-Traceable Report. This is an undertaking given by the police that they are yet to find your vehicle; you need to submit this report to us. We start the claim process after this.

Important To-Dos : Please read our section on Claim FAQ to understand benefits of Cashless claims and important things to keep in mind while making claims.


Step 3: Survey and Claim Settlement

Documents Required : Submit the copy of documents to the garage / dealer and get it verified with the originals.

For the list of documents required to process the claim, please refer to the checklist above.

Spot Settlement : If the loss is not severe, we suggest that you avail spot settlement of claims through Bajaj Allianz Mobile Settlement Service.

Claim Settlement :

  • After completion of repair at a preferred garage we will make payment directly to the garage.
  • You will only have to pay the excess as mentioned in the policy and the depreciation value, salvage etc. as informed by the surveyor.

For any further assistance, please contact us on:

Toll Free Number:1800-209-5858

E-mail: customercare@bajajallianz.co.in

Please refer to the required document checklist below, based on the nature of your claim.

Health Insurance

Option A: To register your claim online click here

Option B: To register your claim on the phone, please dial our Toll Free Number: 1800-209-5858


Health Cashless Claims Process
Health Reimbursement Claims Process

Please refer to the required document checklist below, based on the nature of your claim.

For detailed information, click here

For any further assistance, please contact us on:

Toll Free Number: 1800-209-5858

E-mail: customercare@bajajallianz.co.in

Travel Insurance

To register your claim on the phone, please dial our Toll Free Number: 1800-209-5858

Please refer to the required document checklist, based on the nature of your claim.

For any further assistance, please contact us on:

Toll Free Number: 1800-209-5858

E-mail: customercare@bajajallianz.co.in

Home Insurance

To register your claim on the phone, please dial our Toll Free Number: 1800-209-5858

Please refer to the required document checklist below, based on the nature of your claim.

All these are basic documentations, actual required list of documents is given at the time of loss depending upon nature of loss and situations, customer type, as each claim is unique in non motor products.

For any further assistance, please contact us on:

Toll Free Number: 1800-209-5858

E-mail: customercare@bajajallianz.co.in